Customer satisfaction survey

This customer satisfaction survey presents the results of a quality assessment of the services provided in the area of second-opinion occupational health examinations by Dr. WGJ Berkhout, Occupational Physician and Forensic Expert.

The results were obtained through a questionnaire containing both open-ended and closed-ended questions. The survey focuses specifically on Dr. Berkhout’s second opinion services, with other activities such as court consultation, arbitration, and coaching falling outside the scope of this survey.

The primary objectives are to optimize this care, provide justification for re-registration, and prepare for the upcoming NVAB guideline “Second Opinion by an Occupational Physician.”

The target group consists of employees who have requested a second opinion from their own occupational physician. The intake of these clients is generated through industry associations, occupational health and safety services, and ERD insurers with whom there are established cooperation agreements, supplemented by registrations via a listing on the LPBSO website. To promote a clear understanding of the positioning and functioning of the second opinion occupational physician, this report begins with an explanation of the method used by Dr. Berkhout.

Researcher: D. Bosman – SEDERO, auditor

January 15, 2026

You can view the analysis of our client satisfaction survey (2024–2025) using the form below. The results highlight our clients’ high level of engagement with the second opinions we provide and offer valuable insights into our services.

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MANAGEMENT SUMMARY.

KEY FINDINGS AND SCOPE

This quality survey covers the period from January 1, 2024, to July 1, 2025, and focuses specifically on the services provided within the occupational physician second opinion portfolio. Other competencies and assignments of Mr. Berkhout, such as court consultation, occupational health arbitration, and management coaching, were not assessed in this survey.
Overall client satisfaction with the second opinion practice is exceptionally high, with an average score of 4.8 out of 5 stars. With a gross response rate of 35.2% (well above the market standard of 10–15%), the results provide a representative picture of the quality delivered.

SATISFACTION ANALYSIS

Clients attribute the high level of satisfaction to the practice’s unique methodology. The key pillars of this positive assessment are:

  • Recognition by Diepgang: The reserved 90-minute consultation is regarded as the “gold standard.” Clients report that, for the first time, they feel fully heard, which lays the foundation for their acceptance of the medical advice, even when it differs from their own initial expectations.
  • Objectivity and Expertise: By leveraging insurance medical and legal expertise, Mr. Berkhout succeeds in translating complex medical situations into robust, factual work capacity profiles. This provides clients with a solid foundation in precarious absenteeism situations.
  • Process Speed: The speed of reporting (often within 48 hours) is valued by clients as a crucial factor. It minimizes the period of uncertainty and immediately provides the necessary “ammunition” for the further reintegration process or legal proceedings.

CONCLUSION

Clients appreciate not only the medical outcome, but above all the independent stance and the human touch. The methodology succeeds in bringing calm and clarity to stalled absence cases, with the occupational physician’s independence considered the most important factor for success.

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